By renting with Close Friends, you agree to the following terms and conditions:
- You will pay a 15% service fee to Close Friends for order management, including delivery coordination, returns processing, dispute resolution, and item collection/cleaning.
- You authorise Close Friends to perform online ID verification.
- You authorise Close Friends to charge the payment card, up to the full market value of the item, in the event the item is damaged beyond repair or not returned.
- You authorise Close Friends to charge late fees if the item is not returned on time. A 2-day grace period is allowed before fees are applied.
- You must report any existing damage or marks upon delivery within 24 hours to avoid liability.
- You are responsible for maintaining the item’s condition and will be liable for repair or replacement costs for any damage or loss.
- Returns are governed by our Returns and Refund Policy. Requests outside the specified timeframes may be denied.
- You will ensure the item is securely packaged and available for collection on the rental’s final day; otherwise, late fees may apply.
- Delivery timelines are guidelines, and Close Friends is not liable for any consequences of late deliveries.